CryptSector

Recently, I tried to made a purchase using my PayPal account, however before it could get through, the website tells me that PayPal couldn’t authorize my payment. I immediately went checked to check my PayPal account to find that the transaction was still in progress, so I went back to my purchase. While checking my purchase I learned that I never got an order number or anything, thus the message that PayPal couldn’t authorize my transaction was still there. So I went back to my PayPal account to check a little bit more to see what went wrong.

Suddenly while checking, I receive a message on the PayPal website telling that my account has been limited, telling me that I need to verify my order, so I went to the Resolution Center. Having no experience, I first placed my cell phone number. Cell phones are not accepted, so I went on to my Skype phone number. After a successful verification, it tells me it couldn’t match it with the public registry records or something, and that a confirmation mail has been sent to me.

So now that I knew I had to wait, I had some things I had to worry about. I have no previous experiences of a limited account, and I had a subscription payment, which was going to happen 3 days from the time it happened, in a weekend. Mail reaches 5 to 8 business days (which excludes weekends), which goes later than my subscription’s payment date. So I searched their help system to find if my account limitation affects subscription payments, but no avail, so I attempted to contact their support. All I get are automated or pre-written responses completely off-topic or partially answering my question, including one that tells me to go to the court and make a subpoena to get more information about the limitation.

After numerous emails and feeling uncomfortable, I decided to cancel my subscription and change my payment option to Credit Card, which went smoothly. During the time I sent a last email to paypal apologizing about my last email, as I was really frustrated and uncomfortable about it. It is when I receive a reply from someone who’s willing to help (too late). At the same time, I emailed my store for my order telling about the unauthorized transaction that happened during the purchase, and got it successfully canceled. I remade the order using the Credit Card option a week later, which went smoothly and successfully received the order.

At this time (a month later after the incident), I still haven’t received my street address verification / confirmation mail, therefore I’m deciding that I’ll no longer trust PayPal for my purchases. I ever get my account limitation over, all I’ll do is withdraw the money to my bank account, and use their services only if I really need to use it. I am pretty sure my address is very correct letter by letter and number by number, therefore there’s no reason for me not to have received the mail yet.

I feel that this account limitation is unfair and unjust and therefore, I’ll never ever forgive them for what they did and how they made me feel. I dislike their dodgy customer support and I’ll not attempt to do more of my business there. Reading about other people’s experiences deters me even more to use it.